The Adopter Hub Administrative Assistant

Permanent role

18.5 hours per week, worked Monday to Friday

Based in Reading

Starting salary in the range £9,392 - £11,479 pa which is pro rata the full-time equivalent salary range of £18,783 - £22,957 pa

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families. We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and are proud to support PACT adopters from the moment we meet and through the lifetime of each family’s adoption journey. We deliver this support in a wide and holistic range of services to meet the needs of our families; one of these is our flagship project The Adopter Hub.

The Adopter Hub ( is an online support service for adopters and professionals working in adoption (both PACT and external partners) which offers a suite of support packages including webinars, eLearning, peer support via webchat and email, an adopter discussion forum and a range of resources using audio visual media. Due to the success and continuing growth of the Adopter Hub we are now looking to expand our friendly and busy team. Your role will be to provide administrative support to ensure that the service runs smoothly and efficiently and our partners and users receive great customer service.

We are looking for someone who is passionate about delivering excellent customer service, is able to prioritise their own workload, has a keen eye for detail and accuracy and is proficient in MS Excel. Also, you should be able to work well under pressure and be a great team player.

Interested? Further details are available on our website: or alternatively please email:  [email protected] or telephone: 0118 402 1706.

Closing date:               noon, Friday 17th July 2020

Interviews:                   Tuesday 28th July 2020

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please